PENSIONS ADMINISTRATION AWARD
The award considers initiatives to improve administration service quality and/or efficiency for organisations in the LGPS. This category is open to funds and pools that can demonstrate excellent or improved management of a shared service. External providers may also enter. Judging criteria include closing accounts, filing, member support, member communication, data quality and management; and may include examples of administration changes in response to customer feedback.
Remember to address, where applicable, the following when completing your entry:
> Timely and accurate production of Report and Accounts – demonstrated by a good Audit Findings Report
> Member and employer support and communication
> Data quality and management
> Where available, include examples of administration changes implemented in response to changing circumstances or feedback from members, colleagues or other parties
> Diversity and inclusion
> Efficient use of resources, including the use of technology, knowledge management, and effective problem management for improved customer services and to help identify and resolve problems
> Include any performance indicators for member’s service
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